WHP580 Newsroom

WHP580 Newsroom

Top headlines from Central PA's Newsroom

 

Lebanon VA Named Best In U.S.

The Lebanon VA Medical Center has been recognized as the top VA medical center in the United States for patient experience. The facility, along with its five associated community clinics, was notified of the achievement by the U.S. Department of Veteran Affairs last week. The award will be presented during the Veteran Administration’s annual Customer Experience Symposium, which will take place from September 16-18 in Washington DC.

The Lebanon VA Medical Center achieved the highest overall combined patient experience and employee experience scores of all complexity level 1 facilities in the Veterans Health Administration. This is the fourth consecutive year the local Veterans health care system has received the national honor for patient and employee satisfaction. The facility moved from a level 2 to a level 1 this past year.

The facility scored in the top quintile in the Survey of Healthcare Providers Overall Rating of the Provider, SHEP Inpatient Overall Rating of the Hospital, Veterans Signals Trust scores, and the All-Employee Survey scores for the Best Places to Work. The Veteran Trust score is a record high level.

Jeffrey A. Beiler II, Lebanon VAMC CEO and Executive Director, said in a statement, “Whenever I’m asked, what is different about Lebanon, I always say the staff working at our medical center and community clinics truly believe that it is a privilege to serve the brave men and women who have sacrificed so much and served our country so nobly, therefore they always go above and beyond to provide exceptional care with exceptional service.”

The Lebanon VA Medical Center serves Adams, Berks, Cumberland, Dauphin, Lancaster, Lebanon, Perry, Schuylkill, and York counties. It also oversees community clinics located in Lancaster, Mechanicsburg, Pottsville, Wyomissing, York, and Fort Indiantown Gap.


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