Free Returns Are On The Decline
(New York, NY) -- Free returns seem to be vanishing when shopping on online. More and more retailers are adding shipping fees for mail-in returns, including Macy's, H&M, Abercrombie and J. Crew. According to Happy Returns, a logistics company, 81-percent of merchants are charging a fee for at least some return methods. Amazon is now charging customers a one-dollar fee if they choose to return items to a UPS store if there's a Whole Foods, Amazon Fresh grocery or a Kohl's closer to their address. A spokesperson for the e-retail giant said it recently began flagging "frequently returned" products on its website.